CUSTOMER CARE

Terms of Service

These Terms of Service explain the rules that apply when you visit Oldflora, place an order or use our website and services.

Last updated: August 2026

PLEASE READ

By accessing this website or purchasing from Oldflora, you agree to these Terms. Please read them carefully before using our website or placing an order.

SECTION 1

Overview

This website is operated by Oldflora. Throughout the site, the terms “we”, “us” and “our” refer to Oldflora. We provide this website, including the information, tools, products and services available through it, subject to your acceptance of these Terms of Service.

By visiting our website, purchasing from us or otherwise using our services, you agree to be bound by these Terms and by any additional policies referenced on this website.

SECTION 2

Online store terms

By agreeing to these Terms, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.

You may not use our products or website for any unlawful or unauthorized purpose, and you must not violate any applicable laws when using our services.

You must not transmit viruses, malicious code or other technology intended to interfere with the operation or security of this website.

SECTION 3

General conditions

We reserve the right to refuse service, cancel orders or restrict access to our website where reasonably necessary, including in cases of suspected fraud, misuse, security concerns or violation of these Terms.

Website content may be transmitted through different networks and adapted to technical requirements. Payment information is encrypted during transmission through the checkout and payment systems used by our store.

SECTION 4

Information on our website

We aim to keep the information on Oldflora accurate, clear and up to date. However, information may occasionally contain errors, omissions or outdated details.

Information provided on this website is intended for general informational purposes and should not be relied on as the sole basis for making decisions where more complete or professional advice is appropriate.

SECTION 5

Products and services

Some products or services may be available exclusively online and may be subject to limited availability.

We make reasonable efforts to display product images, colors, descriptions and packaging accurately. Actual appearance can vary slightly because of screen settings, manufacturing updates and natural variation in materials or ingredients.

We may change, improve, discontinue or limit products or services where reasonably necessary.

SECTION 6

Orders, prices and payment

We reserve the right to accept, decline or cancel an order where reasonably necessary. Examples include suspected fraud, incorrect pricing, inventory problems or incorrect customer information.

You agree to provide current, complete and accurate billing, shipping and account information when placing an order.

Prices, discounts, taxes, shipping charges and the final amount payable are displayed before your order is completed. Additional information about payments is available in our Payment Policy.

SECTION 7

Shipping, returns and refunds

Shipping estimates and delivery information are described in our Shipping Policy. Delivery dates are estimates unless explicitly stated otherwise.

Returns, eligibility requirements, refund processing and any applicable satisfaction guarantee are governed by our Returns and Refund Policy. Where mandatory consumer rights apply, those rights are not limited by these Terms.

SECTION 8

Wellness information

Oldflora provides wellness products and general educational information. Content on our website is not intended to replace personalized advice from a qualified healthcare professional.

If you have a medical condition, are pregnant or nursing, use medication, have allergies or have concerns about whether a product is appropriate for you, consider speaking with an appropriate healthcare professional before use.

SECTION 9

Third-party services and links

Our website may contain tools, services, payment methods or links provided by third parties. We do not control third-party websites and are not responsible for their content, availability or separate terms and policies.

Your use of third-party services may also be subject to the terms and privacy practices of the relevant provider.

SECTION 10

Reviews, feedback and submissions

If you voluntarily submit a review, suggestion, testimonial or other content to us, you confirm that you have the right to submit that content and that it does not infringe the rights of another person.

We may moderate or remove content that is unlawful, abusive, misleading, infringing or otherwise inappropriate for our website.

SECTION 11

Personal information

Our collection and use of personal information is governed by our Privacy Policy. Please review that policy for information about the types of data we process, why we use it and the choices available to you.

SECTION 12

Prohibited uses

You may not use this website to engage in unlawful, fraudulent, abusive, infringing or malicious activity; interfere with the website's security or operation; attempt to gain unauthorized access to systems or accounts; collect personal information unlawfully; distribute malware or spam; or violate the rights of Oldflora or another person.

We may restrict or terminate access where these rules are violated.

SECTION 13

Disclaimer and limitation of liability

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded under applicable consumer law.

To the maximum extent permitted by applicable law, Oldflora is not responsible for indirect, incidental or consequential losses arising solely from your use of this website where such liability may lawfully be limited.

We do not guarantee that the website will always be uninterrupted, error-free or available at every moment.

SECTION 14

Changes to these Terms

We may update these Terms from time to time to reflect changes to our services, business practices or applicable requirements. The current version will be published on this page with an updated revision date.

Your continued use of the website after an updated version becomes effective is subject to the revised Terms, to the extent permitted by applicable law.

SECTION 15

Contact information

Questions regarding these Terms of Service can be sent to our customer care team using the contact details shown below.

CUSTOMER CARE

Questions about these Terms?

If anything in these Terms is unclear, contact our customer care team and we'll be happy to help.