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Everything you might be wondering about your Oldflora ritual, orders and returns — answered clearly.
ProductWhat exactly is the Oldflora Castor Oil Pack?
It's a simple evening ritual that pairs Oldflora castor oil with a reusable wrap worn over the lower abdomen. The wrap helps keep the oil in place while you relax, without pills or powders.
ProductWhat's included?
Your Oldflora set includes the reusable wrap and our cold-pressed, hexane-free castor oil. Please check the product page for the exact contents of the bundle you're purchasing.
ProductIs the castor oil fragranced?
No added fragrance is needed for the ritual. Always check the product label for the most current ingredient information.
How to useHow do I use the wrap?
Apply a small amount of castor oil to the inner pad, position the wrap comfortably over your lower abdomen and secure it so it feels snug rather than tight. Follow the care and use instructions included with your order.
How to useHow often can I use it?
Use it according to the instructions supplied with your Oldflora set and choose a routine that feels comfortable for you. If your skin becomes irritated, stop use.
How to useIs it messy?
The reusable wrap is designed to help keep the oil against the skin and make the ritual easier to manage. Use only the recommended amount of oil and follow the care instructions to help protect clothing and bedding.
How to useIs there anyone who should check before using it?
Castor oil packs are for external use. Patch test first and avoid using the product on broken or irritated skin. If you're pregnant, nursing, have a medical condition or are unsure whether the ritual is suitable for you, speak with an appropriate healthcare professional before use.
Orders & shippingHow long does shipping take?
Orders are processed within 1–2 days. Once your order has shipped, delivery typically takes 4–10 days. You'll receive tracking details by email as soon as your order is on the way.
Orders & shippingHow do I track my order?
We'll email your tracking information once your order has shipped. Tracking can take a short while to update after the parcel is handed to the carrier.
Orders & shippingCan I change or cancel my order?
Contact us as soon as possible after placing your order. Because orders are normally processed within 1–2 days, we can't guarantee changes or cancellations once processing has started.
ReturnsWhat if Oldflora isn't right for me?
Your order is covered by our 90-day money-back guarantee. Contact our customer care team with your order number and we'll guide you through the request.
ReturnsHow are approved refunds paid?
Approved refunds are returned to the original payment method. Your bank or payment provider may need additional time after we process the refund before it appears in your account.
ReturnsWhat if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the issue. Our customer care team will review it and help with the appropriate next step.
OtherStill can't find your answer?
Use the customer care section below to contact us. Include your order number if your question is about an existing order so we can help more quickly.







