CUSTOMER CARE
Returns & Refunds
We want you to feel confident trying Oldflora. If something isn't right, our customer care team is here to help.
GUARANTEE
90 days
REFUNDS
Original payment
SUPPORT
We're here to help
Order cancellation
If you need to cancel or change an order, contact us as soon as possible after placing it. Orders are normally processed within 1–2 days, so we cannot guarantee that a cancellation request can be completed once processing has begun.
Once an order has already been dispatched, it can no longer be cancelled.
TRY IT RISK-FREE
Our 90-Day Money-Back Guarantee
You have 90 days from delivery to try your Oldflora ritual. If you don't feel it's right for you, contact our customer care team and we'll help you with your money-back guarantee request.
Please include your order number when contacting us. We may ask for reasonable information about your experience so we can verify your purchase and review your request.
How a return or refund request works
Start with us before sending anything back. We'll review your request and tell you exactly what to do next.
Get in touch
Contact our customer care team with your order number and a short explanation of your request.
We'll review it
We'll review the order and let you know whether any additional information or a product return is required.
Refund or resolution
Once approved, we'll process the agreed refund or replacement and confirm it with you by email.
Return shipping
If we ask you to return a product for a standard return, return shipping costs may be your responsibility unless we tell you otherwise.
If your order arrived damaged, defective or incorrect and a return is required, we'll provide instructions for the appropriate return shipping process.
Damaged, defective or incorrect orders
If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible. Please include your order number and clear photos showing the issue.
We'll review the situation and, where appropriate, arrange a replacement, refund or another suitable resolution.
Refunds
Once your refund has been approved, we'll process it back to the original payment method. We aim to process approved refunds within 7 business days.
Your bank, card issuer or payment provider may need additional time before the refund appears in your account. We cannot redirect a refund to a different payment method.
Haven't seen your refund yet?
If we've confirmed your refund but you can't see it yet, try the following:
- Check your bank or payment account again, including pending transactions.
- Contact your bank, card issuer or payment provider and ask about their refund processing time.
- If they can't locate it, contact us and we'll review the refund with you.
CUSTOMER CARE
Still have a question?
Send us your order number and a short description of what you need help with. Our customer care team will take it from there.