CUSTOMER CARE
Payment Policy
Safe, simple checkout. Here's how paying at Oldflora works and what to expect when placing your order.
Ways to pay
We accept the payment methods shown at checkout. Choose whichever option is most convenient for you.
Secure checkout
Payment information is processed securely at checkout.
Flexible payment
Available payment methods are shown during checkout.
Original payment method
Approved refunds are returned to the original payment method.
Your payment details are handled securely
Your payment information is processed securely through the payment providers available during checkout. Oldflora does not receive or store your full card number.
If your bank requires an additional verification step, you may be asked to complete it before your order is confirmed.
When you're charged
Payment is processed when your order is successfully placed. You'll receive an order confirmation by email with a summary of your purchase.
If a payment is unsuccessful, your order may not be completed. Your bank may occasionally display a temporary authorization or pending transaction before the final payment status is confirmed.
Prices, currency and taxes
Prices and the applicable checkout currency are displayed before you complete your order. Any applicable taxes are calculated according to the information and delivery address provided at checkout.
Your card provider or bank may apply its own currency conversion or foreign transaction fees. These charges, when applicable, are determined by your financial institution and are separate from Oldflora.
Refunds
Approved refunds are returned to the original payment method used for the order. After a refund has been processed, your bank or payment provider may require additional time before the funds appear in your account.
For security reasons, we cannot redirect a refund to a different card, bank account or payment method.
Discount codes
Unless otherwise stated, only one discount code can be applied per order. Discount codes must be entered during checkout and cannot normally be added after an order has already been completed.
WE'RE HERE TO HELP
Something wrong with a payment?
Send us your order number and a short description of what happened. Our customer care team will take a look and help you from there.